Frequently Asked Questions

Everything you need to know about Arrtx art supplies and services.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How long does shipping take?

Domestic orders typically arrive within 3-7 business days. International shipping times vary by location but generally take between 10-21 business days.

What is your return policy?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.

Are Arrtx markers and paints non-toxic?

Yes, our products are formulated to be non-toxic and acid-free, making them safe for artists of all levels and for use in various creative environments.

Can I track my order after it has been shipped?

Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package's progress.

Do you offer wholesale or bulk discounts?

We do provide special pricing for schools, studios, and bulk purchasers. Please reach out to our sales department via the contact form for a custom quote.