Returns & Exchanges

At Arrtx, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original condition. If your art supplies don't meet your expectations, our streamlined process ensures a quick resolution for a refund or replacement.

1

Initiate Your Request

Contact our support team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Carefully pack the unused items in their original packaging, ensuring all markers, paints, or accessories are securely included to prevent damage during transit.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing